Cancellation Policy

**If you regret: **

Unfortunately, we do not refund booked tours if you change your mind or are prevented. This is because we already provide a tour guide when booking and keep the horse for you so that others cannot book the place. But if there are places on other teams, we can look into the possibility of relegating you. Call then on 0045- 40481060.

**If you get sick: **

If you become ill and notify it no later than 7 a.m. in the morning before the trip, you will receive a replacement trip to be used before November of the same year. Call cancellations and book a new ride at 0045-40481060.

**If we get sick: **

In rare cases, Goldhest may have to cancel trips, and then of course you will have the trip moved to another day or the money will be refunded. Cancellations are only made if the guide is ill and no one else can be found, if horses become ill or limp, or in particularly challenging weather conditions that make riding out risky or very uncomfortable. For example, by ice sheets, persistent lightning and thunder, stormy weather or torrential all-day rain. In these cases, we will contact you by phone.